Terms of Service

These terms are an agreement between you and Markfire AI (“Markfire”, “we”) covering your use of the Markfire platform and website. By creating an account or using the service you accept them.

1. The service

Markfire connects to marketing and website accounts you authorise, analyses their data, and drafts and applies improvements — site changes, posts, replies, reports and ad changes — subject to the automation and approval settings you control. Features depend on your plan and on the third-party services you connect.

2. Your account and your clients

• You must provide accurate information and keep your credentials secure. You're responsible for activity under your account.
• If you connect accounts belonging to your clients, you warrant that you have the authority to do so and to authorise the actions Markfire performs on them.
• You must be at least 18 and use the service for business purposes.

3. Automations and approvals

Some Markfire features publish content or change your (or your client's) website, listings or ad campaigns. These features act only within the settings you switch on, and changes that matter sit behind approval gates by default. You're responsible for reviewing what you approve and for the content you publish through the platform.

4. Subscriptions and billing

• Plans are billed monthly or annually, in advance, through our payment provider (Paddle, acting as merchant of record). Prices are listed on the pricing page.
• Some actions carry metered usage charges, which are always visible in your dashboard before they're billed.
• You can cancel anytime from settings; your plan stays active until the end of the paid period. Fees already paid are non-refundable except where the law requires otherwise.

5. Acceptable use

Don't use Markfire to publish unlawful, misleading or infringing content; to spam; to violate the terms of the connected platforms (Google, Meta, WordPress); or to access accounts you aren't authorised to manage. We may suspend accounts that put the platform or other customers at risk.

6. Third-party services

The connected platforms are not ours, and their availability, APIs and policies can change. If a provider changes or revokes API access, dependent features may be limited while we adapt.

7. Intellectual property

We own the platform; you own your data and the content you (or Markfire, at your direction) publish to your properties. You grant us the licence needed to process your data to provide the service — nothing more.

8. Disclaimers and liability

The service is provided “as is”. Marketing outcomes — rankings, ad performance, AI citations — depend on factors outside our control, and we don't guarantee specific results. To the extent permitted by law, our total liability for any claim is limited to the fees you paid in the 12 months before the event, and neither party is liable for indirect or consequential loss. Nothing in these terms excludes rights that cannot be excluded under applicable law, including the Australian Consumer Law.

9. Termination

You can stop using the service and delete your account at any time. We may terminate or suspend for material breach of these terms. On deletion, data is handled as described in the Privacy Policy.

10. Changes, law and contact

We may update these terms; material changes will be notified by email or in the product before they take effect. These terms are governed by the laws of Australia. Questions: the contact page.